Last updated September 27, 2026
Refund policy
Because Out of Your Head, Into Business is a downloadable digital product delivered immediately after purchase, purchases are normally final once access has been provided.
When we provide a refund or resolution
We will provide a refund or appropriate resolution when:
- you were charged more than once for the same purchase;
- you did not receive access and we cannot resolve the delivery problem;
- the supplied file is corrupted or unusable and we cannot provide a working replacement;
- the product is materially different from what was described on the sales page; or
- a refund is required by applicable law.
How to request help
Contact support promptly with the email address used at checkout, the purchase date, and a brief description of the problem. We may request reasonable information needed to locate the transaction or troubleshoot delivery. The support email is being established and will be published before live checkout is enabled.
Processing
Approved refunds are returned to the original payment method through Stripe. Your bank or payment provider may require additional time to display the credit.
License after a refund
When a purchase is refunded, the personal-use license associated with that purchase ends. Continued use or redistribution of the materials after a refund is not authorized.
Exceptional requests
We may consider exceptional requests individually, but this does not create a general change-of-mind refund entitlement.
Your legal rights
Nothing in this policy limits consumer rights that cannot legally be excluded.